Contact Us

We're here to help with orders, digital access, done-for-you installs, billing questions, refund requests and general enquiries about ProfitHound.ai and the AI Customer Care Agent (Built In 24 Hours).

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Customer Support

Ascendant Media Strategies - FZCO (trading as ProfitHound.ai)
IFZA Business Park, DDP, Premises Number 70341 - 001, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: support@profithound.ai
Phone (UAE): +971 52 467 0933

Typical response time: We aim to respond within 1-2 business days.

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Order, Billing & Refund Enquiries

For billing questions, duplicate charges, or refund requests, please email us from the address used at checkout and include:

• Full name
• Email used at checkout
• Order date
• Product name
• Brief description of the issue

Email: support@profithound.ai

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Digital Access Support

If you purchased a digital product and did not receive access:

• Check your spam/junk and promotions folders
• Search your inbox for "ProfitHound"
• Allow up to 30 minutes after purchase for the access email to arrive
• If you still cannot find it, email support with your order details

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Done-For-You Services & Strategy Calls

If you purchased a done-for-you install, audit or strategy call and have not yet been contacted to schedule it, email support@profithound.ai with the email used at checkout and we will get you booked in.

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General Enquiries

For general questions about our products, technical issues, or partnership enquiries, contact us by email or phone.

Please do not include sensitive payment information, such as full card numbers, in your message.