Delivery Policy
Last updated: October 16, 2026
This Delivery Policy explains how Ascendant Media Strategies - FZCO, trading as ProfitHound.ai, delivers the digital products and services sold through www.profithound.ai and its subdomains. All products and services offered through this website are digital or delivered online. No physical goods are shipped.
1) Digital Products
1.1 Delivery Method
Digital products (for example, the AI Customer Care Agent (Built In 24 Hours) and any order bumps or add-on packs) are delivered electronically after successful payment.
- Access may appear immediately on the thank-you / order confirmation page as an access link and/or member login link.
- We also send an email to the address provided at checkout with access instructions, login details, and/or links.
- Any bonus resources included with your purchase are delivered electronically as part of the product access or in a follow-up email.
1.2 Delivery Timing
Access is typically provided immediately. If you do not receive the email within 30 minutes, please:
- Check your spam/junk folder and promotions tab
- Search your inbox for "ProfitHound"
- Contact support@profithound.ai with your name and the email used at checkout
1.3 Access Duration
Unless otherwise stated at checkout, your purchase of a digital product includes lifetime access to the materials made available inside the product area.
2) Done-For-You Services, Audits and Calls
Some purchases are services we perform for you online (for example, a done-for-you install, an audit, a review call or a custom AI build).
- After purchase, we email you the next steps, which may include an intake form, a request for information or files (such as an export of past support tickets), and a link to book any included call.
- Delivery times stated at checkout (for example, "72 hours") start once we have received everything we need from you to begin.
- Calls are held online by video or phone. Missed calls can be rescheduled once by contacting support.
- Larger custom projects are delivered according to the scope and timeline agreed in writing before work begins.
3) Access Responsibility
You are responsible for entering the correct email address at checkout, providing the information requested for service delivery, and saving the access details provided on the thank-you page or in our emails. If you lose access, contact support for assistance.
4) No Physical Shipping
We do not ship physical products. There are no shipping fees, shipping timelines, or postal deliveries associated with ProfitHound.ai products or services.
Questions about delivery or access? Email support@profithound.ai or call +971 52 467 0933.