Privacy Policy
Last updated: October 16, 2026
This Privacy Policy describes how Ascendant Media Strategies - FZCO, trading as ProfitHound.ai ("we," "us," or "our"), collects, uses, discloses, and protects your personal information when you visit www.profithound.ai or its subdomains (the "Website") or purchase or use our digital products and services, including the AI Customer Care Agent (Built In 24 Hours) (the "Services").
1) Who We Are
Legal Name: Ascendant Media Strategies - FZCO
Country of Domicile: United Arab Emirates
Address: IFZA Business Park, DDP, Premises Number 70341 - 001, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: support@profithound.ai
Phone: +971 52 467 0933
2) Information We Collect
- Information you provide: name, email address, phone number (if provided), business name and website, billing details needed to complete your order, customer support messages, refund requests, and any information you choose to submit through forms, surveys, intake questionnaires, or call bookings.
- Business information you share for delivery: to build and test your AI agent we may ask for material such as FAQs, policies, product information and exports of past customer support tickets. See section 3.
- Purchase information: products or services purchased, transaction date and time, amount, billing status, and limited payment metadata. We do not store full card numbers or sensitive payment credentials.
- Website usage information: IP address, browser type, device type, pages viewed, referring URLs and campaign parameters, approximate location data, and cookie or analytics information collected when you use the Website.
3) Customer Data You Share With Us
Support tickets and other business material you send us may contain personal information about your own customers. We use this material only to build, test and improve the AI agent and related deliverables for you. Before sending it, please remove anything we don't need, such as payment card details, passwords, or government ID numbers. You confirm that you have the right to share this information with us for this purpose. We may process this material using third-party AI and technology providers bound by their own security and confidentiality terms. We do not sell it, and we delete or return it on request once delivery is complete, unless we must keep it to meet a legal obligation.
4) Payment Processing
Payments are processed by third-party payment processors. Your payment information is handled directly by the processor according to their security standards and privacy practices. We do not store your full card number or card security code.
5) How We Use Your Information
- To provide and administer the Services, including digital access delivery, done-for-you work, calls and customer support
- To send order confirmations, receipts, access links, guarantee-related messages, and service updates
- To process refunds, resolve billing issues, and investigate suspected fraud or unauthorized activity
- To improve our Website, checkout experience, products, and customer experience
- To communicate with you about your account, purchases, and support requests by email, phone or SMS
- To send marketing communications where permitted by law and subject to your opt-out choices
6) How We Share Information
We may share your information only as needed with:
- Payment processors to process transactions and refunds
- Email, SMS and communication providers to send confirmations, access links, and support messages
- Website, CRM, hosting, AI and technology providers that help us operate the Website and deliver the Services
- Analytics and advertising providers to measure site usage and marketing performance, if used
- Professional advisers, legal, or compliance authorities when required by law or reasonably necessary to protect rights, safety, or the integrity of our business
We do not sell your personal information.
7) International Data Transfers
We are based in the United Arab Emirates and may use service providers in other countries. By using the Website or Services, you understand that your information may be transferred to, stored in, and processed in countries other than your own, subject to applicable law.
8) Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, complete transactions, maintain business and tax records, resolve disputes, enforce our agreements, and comply with legal obligations.
9) Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
10) Your Rights and Choices
Depending on where you live, you may have rights to access, correct, update, delete, or object to certain uses of your personal information. You may opt out of marketing emails by using the unsubscribe link in those emails, and out of SMS by replying STOP. To make a privacy-related request, contact us at support@profithound.ai.
11) Cookies
We use cookies and similar technologies to operate the Website and understand how visitors use it. For more information, please review our Cookie Policy.
12) Children's Privacy
The Website and Services are intended for businesses and are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.
13) Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest version.
14) Contact
Questions about this Privacy Policy?
Email: support@profithound.ai
Phone: +971 52 467 0933
Address: IFZA Business Park, DDP, Premises Number 70341 - 001, Dubai Silicon Oasis, Dubai, United Arab Emirates